Returns and Exchanges

Our Return Policies

Sale Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@palmona.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For sale items with a 20% or more discount, you may exchange for another item or store credit. For sale items with less than a 20% discount, please follow our policy by product category listed on this page.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Common Returns Questions

Is it easy to exchange items?

Totally. Once you confirm your email, it’s as easy as printing your pre-paid shipping label and sending your item(s) back.

    How soon will I receive my store credit?

    As soon as our team gets your return, you’ll get your store credit or refund within 10 days.

      Can I return for a refund?

      Yes, all returnable items purchased through our website can be returned for a refund. It will be issued to your original payment method, minus shipping costs.

        Can you clarify shipping costs?

        We’ll cover all return shipping fees. Outbound shipping from our warehouse is not covered, including exchange orders.

          What if I have more questions?

          We're here to help, send us an email at support@palmona.in.